The majority of our products are handmade or made to order. This means that items have small variances and no two items (even pairs) are completely identical and may have minor differences.
Some of our items are made from natural materials such as our wooden earrings, and like nature they may have minor flaws or variances in colour/shape etc. Our fabric items and specialty acrylic are often unique designs and the product you receive may come from a different cut of the fabric/design.
Return and Exchanges Policy
Given the nature of our products, we don't offer refund or exchanges for change of mind or incorrect choices. In each of the product listings we have included detailed descriptions to assist you with making your purchase. If you have any concerns or questions, please ask first before finalising your order. When you checkout, you are acknowledging the terms and conditions of our policies.
In the unlikely event that you experience an issue with your product, such as it arrives and it appears faulty, please contact us within 48 hours of receiving your order. It's important that you provide us with as much detail as possible including photos in order for us to be able to review the issue and assist in finding a resolution.
Orders are packed and dispatched within 3-5 business days of payment being received. We try and get your items out as soon as we can, but with our busy work schedules, creating/making and our weekend markets this can sometimes take up to the max dispatch time.
All purchases are sent via standard Australia Post from Revesby NSW (postcode 2212). As postage times vary depending on your location, for a guide on Australia Post delivery times visit: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
If you require Express Post, please select and pay for this option during checkout. Items will still be dispatched within the normal time frames above unless otherwise organised prior to payment.
In the event you are hoping to have your order urgently (eg for a present or special event) ensure that you contact us to discuss your request prior to completing your order and wait for confirmation if your request can be met. Just adding a note at checkout without contacting us first, while we try to do our best where possible, does not guarantee that this can occur.
All purchases over $50 receive free standard shipping. You are still able to upgrade to Express Post at checkout for an additional cost.
Once your order has been packed and marked as shipped, you will receive a unique tracking number via email. You're also able to track your order via: https://auspost.com.au/mypost/track/#/search
If you have forgotten an item, wish to add another item or need to combine your purchases, reach out via our contact page. This must be done no later than 24 hours after your initial purchase. We can't guarantee that we will be able to accommodate your request as this will depend on where your initial order is up to, but we will be as accommodating as possible and refund any overpayment in shipping costs if applicable.